Rich Kizer and Georganne Bender are consumer anthropologists, keynote speakers, authors, and consultants who have helped tens of thousands of businesses in the retail, creative, restaurant, healthcare, hospitality, collegiate, travel, beauty, funeral, tech, auto, sales, and service industries since 1990.

As global retail thought leaders, KIZER & BENDER are listed among the Top 40 Omnichannel Retail Influencers, the Top 100 Retail Influencers, and the Top Retail Industry Experts to Follow on Social Media. They made Meetings & Conventions Magazine's list of Meeting Planners Favorite Keynote Speakers, and their award-winning Retail Adventures Blog is consistently listed among important retail and small business blogs. KIZER & BENDER serve as BrainTrust panelists for RetailWire and are partners in the popular Independent Retailer Conference.

Rich and Georganne are experts on generational diversity, consumer trends, marketing and promotion, and everything retail. As consumer anthropologists, they stalk and study that most elusive of mammals: today's consumer. Any speaker can talk about consumers, but Georganne and Rich actually become them. In addition to focus groups, one-on-one interviews, and intensive on-site studies their research includes posing as every kind of customer you can imagine. The result of their research is literally straight from the mouth of the consumer: solid ground-level intelligence you can use to better serve your own customers.

KIZER & BENDER are married, just not to each other. Their presentations blend brilliant content with colorful examples, humor, and insight. You'll learn while you laugh! Attendees come away with inspiration, ideas, strategies, tactics, tips and techniques they can use the second they return to business!