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As
speakers, authors, consultants and customers, Rich Kizer & Georganne
Bender have 60 plus years of combined business experience - everything
from "time in the trenches" to senior management positions
at national corporations. Nationally recognized as experts in customer
diversity, Rich & Georganne speak to thousands of business people
each year through their "Retail Adventures in the REAL World™"
and
"Business Adventures in the REAL World™"
keynotes and seminars. Their client list reads like a Who's Who in
American business, and you'll find their articles published monthly
in a variety of national trade and business publications and on the
Internet.
Any
speaker can talk about customers In addition to focus groups, one-on-one interviews, and intensive on-site studies, Rich & Georganne scour the marketplace each year dressed as every kind of customer you can imagine. They've experienced customer service - or the lack of it - as "married," "with children" and "without," "single," "rich," "cash challenged," "elderly," "abled" and "disabled," "time-starved," "nice," and "not so nice." And through the use of specialized makeup and prosthetics, Rich & Georganne are transformed into "70-Something" customers so that they can see first hand what the "Aging of America" will mean to your business. Rich & Georganne know customers. They know what turns them on and what drives them nuts. They know what makes customers buy, and they know how to make them buy more. They can show you what your customers want, why they want it, and what you can do to insure that they get it. The result of their research is literally "straight from the customers' mouth" - solid, ground-level intelligence that you can use today to better capture and serve your customers. Rich & Georganne's keynotes and seminars on Generational Diversity, Marketing & Promotion, Customer Service, Sales, and Business Motivation are inspired by their intense customer research. Their presentations blend brilliant content with colorful examples, humor and insight. You'll learn while you laugh! And you'll leave armed with inspirations, strategies, tactics, tips and techniques you can use the second you return to your business! Want to see us in action? Call us or send and e-mail and we'll send you our complete press kit and preview video on VHS and CD-ROM.
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